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Terms & Conditions


This website has been compiled with the utmost care. Nevertheless, the EU-EAC Market Access Upgrade Programme II (MARKUP II) gives no guarantee that the information provided is current, accurate, complete or error-free. MARKUP II accepts no liability for damage or loss arising directly or indirectly from the use of this website, provided it has not been caused intentionally or by gross negligence.

MARKUP II expressly reserves the right to modify, append and delete the website in part or in whole without prior notice, or to halt publication completely or for a limited period.

This website contains links to external sites. Responsibility for the content of the external sites linked to this website always lies with their respective publishers.

Cartographic presentations in no way constitute recognition under international law of boundaries and territories.

The content this website is protected by copyright. The images used are marked with photo credits where required by law. The use of any images requires the prior consent of MARKUP II.

Links to the MARKUP II homepage may be created, provided the website opened is then the sole content of the browser window.

Terms of Use

1. Agreement to be bound by Terms of Use

1.1 EAC MARKUP II maintains this website (the “Website”) as a courtesy to those who may choose to access the Website (“Users”). The information presented herein is for informative purposes only. EAC MARKUP II grants permission to Users to visit the Website and to download and copy the information, documents and materials (collectively “Materials”) from the Website for the User’s personal, non-commercial use, without any right to resell or redistribute them or to compile or create derivative works therefrom, subject to the terms outlined below.

1.2 By using EAC MARKUP II’s Website, including through signing up to receive newsletters or using associated Products and Services, you acknowledge and agree to abide by these Terms of Use (the “Terms of Use”). Please read the Terms of Use carefully before proceeding to access and use EAC MARKUP II's Website, or signing up to receive newsletters, as you will be bound by these Terms of Use and your access to, and use of, the Website is conditional on your acceptance of and compliance with these Terms of Use.

1.3 If you do not agree to these Terms of Use, you are not authorised to access or otherwise use this Website or any related Products or Services, nor can you proceed with the registration process to receive newsletters.

2. Privacy Policy
As part of accessing or using the Website and associated Products and Services, MARKUP II may collect, access, use and share certain Personal Information and Cookies (as defined in the Privacy Policy) from, and/or about, you. Please read MARKUP II Privacy Policy, which is incorporated herein by reference, for a description of such data collection and use practices.
3. Website and associated Products and Services
MARKUP II’s authorisation of the User to visit the Website and to consult the Materials made available online under these Terms of Use is for the User’s personal and non-commercial use only, without any right to resell or redistribute them or to compile or create derivative works therefrom, subject to the terms outlined below, and also subject to more specific provisions that may apply to specific Material within this Website.
4. Third-party websites
MARKUP II’s Website may include links and references to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you including your Personal Data. MARKUP II has no control over, and is not responsible for, these third-party websites or how they process data, and MARKUP II is not responsible for the privacy policies and practices of any third party. MARKUP II provides these links only as a convenience, and the inclusion of a link or reference does not imply the endorsement of the linked website by MARKUP II. When you leave the Website, MARKUP II encourages you to read the privacy policy of every website you visit.
5. Country and area nomenclature

5.1 The designations employed and the presentation of Material in this Website do not imply the expression of any opinion whatsoever of the EAC MARKUP II and its Parent Organizations concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. The term “country” as used in this Material also refers, as appropriate, to territories or areas.

5.2 The depiction and use of boundaries, geographic names and related data shown on maps and included in lists, tables, documents, and databases on this website are not warranted to be error-free nor do they necessarily imply official endorsement or acceptance by MARKUP II or its Parent Organizations.

5.3 The designations “developed”, “developing” regions and economies “in transition” are intended for statistical and analytical convenience and do not necessarily express a judgement about the stage reached by a particular country or area in the development process.

6. Exclusion of liability
Under no circumstances whatsoever, including but not limited to negligence, shall MARKUP II or its Parent Organizations be liable for any direct, indirect, incidental, special or consequential costs, losses, claims, damages, expenses or proceedings of whatever nature incurred or suffered by any User arising directly or indirectly in connection with their use of this Website, any of its contents including the Material and the Products and Services, including without limitation, any fault, error, omission, interruption or delay with respect thereto or due to any unavailability of parts or all of the Website and any of its contents including the Material and the Services, even if the MARKUP II has been advised of the possibility of such damages. The User or Registered User specifically acknowledges and agrees that the MARKUP II and its Parent Organizations are not liable for any conduct of any User.
7. Indemnity
As a condition of use of this Website, the User or Registered User agrees to indemnify and hold harmless MARKUP II and its Parent Organizations from and against any and all actions, claims, losses, damages, liabilities and expenses (including reasonable attorneys’ fees) arising out or in connection with the User’s or Registered User’s use of this Website, any of its contents including the Material and associated Products and Services, including, without limitation, any claims alleging facts that if true would constitute a breach by the User of these Terms of Use. If the User is dissatisfied with this Website, any of its contents including the Material and the Services or with its Terms of Use, the User’s sole and exclusive remedy is to discontinue the use of its contents or associated Products and Services.
8. Intellectual property rights

8.1 All content included in or made available through the Website, including the Material, the associated Products and Services, the Service Material (as set out in Clause 9 below) and material such as software, application programming interfaces, designs, text, graphics, button icons, editorial materials, informational text, photographs, illustrations, audio clips, video clips, artwork and other graphic materials, and names, logos, trademarks and services marks, digital downloads, data compilations and any and all related or underlying technology and any modifications, enhancements or derivative works of the foregoing (collectively, “MARKUP II Intellectual Property”) is the exclusive property of MARKUP II protected by applicable copyright or other intellectual property laws and treaties.

8.2 Except for use of the Material in accordance with Clause 1 above, the User may not extract and/or re-utilise parts of the MARKUP II Intellectual Property.

8.3 MARKUP II Intellectual Property may not be used in connection with any product or service that is not MARKUP II’s, in any manner that is likely to cause confusion among beneficiaries or in any manner that disparages or discredits MARKUP II or its Parent Organizations. All other intellectual proprieties not owned by MARKUP II that may appear on the Website are the property of their respective owners, who may or may not be affiliated with or connected to MARKUP II and the User is responsible for obtaining any required permission for the use thereof.

9. License and ownership
Any tools, methodologies, documents or other materials (collectively referred as to the “Service Material”) distributed or rendered accessible, as the case may be, by MARKUP II to a Registered User in the framework of the Services, are provided to the Registered User on a non-exclusive basis as a means to ensure timely implementation of activities under a specific project and technical work on a non-commercial basis, uniquely for use of the Registered User. The Registered User acknowledges and agrees that all rights, title and interests in and to the Service Material, including without limitation the copyright to the Service Material and all intellectual property rights therein, belong to and are possessed or owned by MARKUP II and that MARKUP II retains the right to make such use of the Services Material as it may consider necessary in its sole discretion. The User shall therefore refrain from attributing in any manner whatsoever the Service Material or any portion thereof to itself or to any person or entity other than MARKUP II.
10. MARKUP II legal status
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11. General rights of MARKUP II

11.1 MARKUP II reserves its exclusive right in its sole discretion to alter, limit or discontinue the Website, any of its contents including the Material and associated Products and Services in any respect. MARKUP II shall have no obligation to take the needs of any User or Registered User into consideration in connection therewith.

11.2 MARKUP II reserves the right to deny in its sole discretion any User or Registered User access to this Website or any portion thereof and any of its contents including the Material and associated Products and Services without any prior notice.

11.3 No waiver by MARKUP II of any provision of these Terms of Use shall be binding except as set forth in writing and signed by its duly authorized representative.

12. Amendments
We may update these Terms of Use from time to time by publishing a new version on the Website. MARKUP II thus encourages you to visit this section of the Website regularly in order to keep up to date with any changes. Changes to the Terms of Use will apply from the date they are posted on the Website and shall not apply retroactively.
13. Request for reproducing MARKUP II content
Contact MARKUP II to request permission to use its website content, an article, a publication or a section, chapter, paragraph, extract, quotes, table, figures, drawing, map or photographic work appearing in any MARKUP II article or publication.
Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
14. Copyright © EU-EAC MARKUP II Programme - All rights reserved

None of the materials provided on this website may be used, reproduced or transmitted, in whole or in part, in any form or by any means, electronic or printing (including photocopying), recording or the use of any information storage and retrieval system (except as provided in the above section "Request for reproducing MARKUP II content"), without permission in writing from the publisher. Please contact EU-EAC MARKUP II Programme Coordination Unit at: This email address is being protected from spambots. You need JavaScript enabled to view it.

15. Contact details

You can contact East Africa Community Market Access Upgrade Programme II to verify or rectify your Personal Data using the contact form here.

16. Version details
This policy was last updated 14 March 2024 and supersedes all previous versions.

Data Privacy

1. Information about us as controllers of your data

The party responsible for this website (the "controller") for purposes of data protection law is: East Africa Community Market Access Upgrade Programme II

2. Information about the data processing

Your data processed when using our website will be deleted or blocked as soon as the purpose for its storage ceases to apply, provided the deletion of the same is not in breach of any statutory storage obligations or unless otherwise stipulated below.


The website shall provide a subscription function for a newsletter.

The MARKUP newsletter is generated by Brevo and built into the page. Registration requires entering the subscriber’s email address through a registration form on the web site and acceptance of the data protection regulations. The user receives an email and confirms the registration by a click (double-opt-in option). Subsequently the newsletter is sent automatically every 2-3 months. All data will be erased if the user unsubscribes from the newsletter. The processing of the data is based on the consent as per article 6.1 (a) of the EU General Data Protection Regulation (GDPR).


EU – East Africa Community Market Access Upgrade Programme II (MARKUP II) uses Matomo cookies on  (the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

By browsing this site, you agree to the use of cookies and other trackers. If you don’t accept our use of cookies, you can turn off cookies when requested initially visiting our site, or in your browser settings.

2. 1 How MARKUP II uses cookies
The MARKUP II website draws on the services of Matomo to analyse usage data. No other use is made of the data, and the data are not passed on to third parties. The following information is stored for each page you view and each file you download:
  • Technical details of the browser used
  • Anonymous IP address
  • Date and time
  • Page opened/name of the file downloaded
  • Quantity of data transferred
  • Notification of whether viewing or download was successful

Temporary session cookies are used each time you view an individual page, to make navigation easier. Cookies are small text files that are stored locally in your browser cache. Session cookies do not include any personal data and expire at the end of each session, or after the completion of a user survey, which is conducted as a rule every two years.

We do not use methods such as Java applets or ActiveX controls that make it possible to track your browsing behaviour.

Data is processed based on Art. 6 paragraph 1 f) of the EU General Data Protection Regulation (GDPR) with the legitimate interest of analysing usage to improve the company’s website. Users have the option of objecting to use of their data to analyse their behaviour. You can prevent the collection of your user data via the link below.

You may at any time lodge an objection to the storage of your anonymously collected visitor data, so that these will no longer be collected in future. Please click on the link at the bottom of this page to be excluded from counting.

2. 2 Notes regarding objection
For this purpose, a cookie is stored on the device, preventing user data from being collected when the user visits this website. In order for the objection to take effect, the cookie must be stored on every device used. As the cookie is stored in specific browsers (internet programs), the cookie must be stored in every browser if several browsers are used on one device (e.g. Internet Explorer, Chrome, Mozilla Firefox). Please also note that, if you delete all cookies, the objection cookie will also be deleted and will need to be stored again.
2. 3 Reference to user rights
Reference to user rights:
  • Object to data processing
  • Enquire about your personal data and its processing
  • To have this corrected if necessary, or to request restriction of processing or the erasure of the data
The data will then be erased.


You may at any time lodge an objection to the storage of your anonymously collected visitor data, so that these will no longer be collected in future.