Quality Champions Programme Successfully Concluded

In December 2021, EAC-EU MARKUP through ITC concluded the Quality Champions (QCs) training. More than 80 experts across the EAC have graduated from this training and are now certified Quality Champions. This marks a successful end to an exciting journey that began in 2019. The experts are now fully equipped and ready to support SMEs to tackle a wide range of challenges in order to improve quality and efficiency.

The 80 certified Quality Champions underwent a rigorous curriculum that lasted two and a half years and included the basics of Quality Management such as:

  • Understanding the concept of quality and the content of quality products and services
  • Quality assurance, control, improvement, planning, management
  • Structured Problem Solving and other soft skills
  • International Market Access Requirements
  • The global standards and quality architecture, including through the World Trade Organisation (WTO) and Codex Alimentarius
  • Global GAP, Good Manufacturing Practices (GMP) and many more.

As part of the qualification, the quality champions were assigned to a company where they offered coaching and training, and undertook a quality improvement project under the supervision of international experts. These projects typically focused on increasing efficiency of production, reducing waste, ensuring consistent quality, and complying with market standard requirements.

A representative of Mt Elgon Agroforestry Communities Cooperative Enterprise Ltd in Uganda describes how much his company has benefited from the Quality Champion deployed to their company: ‘By the end of the project the company had improved in several areas and the following were the successes attained; (i) SOPs for coffee management were developed; (ii) Training materials for Good Agricultural Practices and Management of coffee gardens were developed; (iii) the quality controller attended a coffee quality management training session; (iv) A quality assurance policy was developed; (vi) A HACCP manual was developed and is now under implementation. With the support of the QC Coach, the company acquired investment worth USD 100,000 from Root Capital.

For more information, please contact us at:

MARKUP Programme Coordination Unit c/o Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
P.O. Box 13854
Arusha International Conference Centre (AICC)
Ngorongoro Wing, 6th Floor
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Arusha, United Republic of Tanzania

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